Thank you for choosing our home decor products. We are committed to providing safe, fast, and transparent logistics services to ensure your order arrives smoothly.
Due to changing market conditions and sustained operational losses, we have decided to clear out our inventory at a loss. We are currently conducting a clearance sale; all items will be shipped based on available stock, while supplies last.
- Shipping Information
Shipping Origin: USA
All orders are prepared and dispatched from our US warehouse.
We select the appropriate shipping method based on order details to ensure safe delivery. - Order Processing Time
Processing Time: Same-day
Once payment is completed and the order is submitted, we promptly review the order, pick the items, and handle packaging.
Processing times may vary due to inventory adjustments, holidays, or special circumstances; we will notify customers promptly of any changes.
- Shipping Time
Shipping Time: 2 days
After processing is complete, items are shipped to the customer’s designated address. Actual delivery times may vary reasonably based on the destination region, weather conditions, and carrier schedules.
- Shipment Tracking
Once the order has shipped, customers can track the status using their order information. If you need assistance tracking your delivery, please contact our customer service team with your order number and purchase details.
- Upon Receipt
Please inspect the packaging and the condition of the items promptly upon receipt:
If you discover any damage, missing items, or discrepancies with your order, please contact customer service immediately.
We recommend retaining the packaging and shipping information for potential after-sales processing.
- Returns and Refunds
To protect customer interests, we offer after-sales return services:
Return Window: Within 30 days of receipt
If eligible for a return, please contact customer service for instructions and the return address. Once the returned item has been inspected:
Refund Processing Time: 3 days
Refunds will be issued via the original payment method; the time it takes for funds to appear in your account may vary depending on the payment provider’s processing speed.
- Clearance Sale Details
This sale is an inventory clearance event. Due to sustained losses, we are clearing stock at a loss; quantities for some items are limited, and stock will not be replenished once sold out. Thank you for your understanding and support. We will do our best to provide fast and reliable delivery service so that you receive your home décor products as soon as possible.